Policy Overview

Thank you for choosing DBEX Soft (PVT) Ltd. We want to ensure you have an excellent experience using our platform. Since we provide digital goods and software services, our return and refund guidelines are outlined below.

We are committed to transparency and fairness. Please read this policy carefully so you understand your rights and obligations as a customer of our software services and digital solutions.

Refund Eligibility

We issue refunds for our software services under the following circumstances:

• Technical Issues: If the software experiences severe technical errors or system bugs that prevent you from using the core features, and our support team cannot resolve the issue within 3 business days.
• Duplicate Charges: If our payment system bills you multiple times for the same transaction or subscription cycle.
• Service Not as Described: If the delivered software features differ significantly from what was advertised or described on our platform.

Non-Refundable Situations

Refunds will generally not be issued in the following scenarios:

• You change your mind after accessing, downloading, or activating the software license.
• You no longer need the software application after the billing cycle has started.
• Dissatisfaction due to subjective personal preferences rather than an actual technical failure or missing feature.
• Your account is suspended or terminated due to a violation of our Terms of Service.
• Web Applications & Cloud Access: Any cloud-based or web application components are completely non-refundable once the account has been created, activated, or logged into.

Subscription Cancellations

You can cancel your software subscription at any time through your dashboard profile. Upon cancellation:

• You will retain full access to the software until the end of your current billing cycle.
• No partial refunds will be provided for the remaining days of an active billing cycle.

How to Request a Refund

To initiate a refund request, please contact our support team within 14 days of the transaction date with the following details:

• Your account email address.
• Your transaction ID.
• A detailed explanation (with screenshots if applicable) of why you are requesting a refund.

Processing & Timelines

Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. Approved refunds are processed directly back to the original payment method through our payment gateway provider, PayHere.

• Card Payments (Visa / Mastercard): Card refunds typically take 5 to 10 business days to reflect in your account due to standard banking processing cycles.
• Non-Card Payments: For payments completed via local mobile wallets or mobile networks, refunds will be handled manually via a direct bank transfer, which may take up to 10–14 business days.